Downloads

To assist independent workshops in debunking the “urban myth” that you must get your car serviced at an authorised dealership and use only “genuine” parts or you’ll risk voiding you new car warranty, the AAAA has produced a brochure titled The Truth about New Car Servicing – A Workshop Guide to Explaining the Facts. This brochure provides important information on every car owners’ rights under Australian Consumer Law as well as your obligations when servicing an in-warranty vehicle. It is important to point out that the ACCC have reviewed the content of this material and have indicated that they have no concerns with the accuracy of the information being provided.

CLICK HERE to download ‘The Truth about New Car Servicing’ brochure.
CLICK HERE to download ‘The Truth About Genuine Parts’ brochure

We have also produced a Frequently Asked Questions document that is designed to be customised with your own business details and given to your customers to provide them with the facts and to give them peace of mind.

CLICK HERE to download the ‘New Car Servicing FAQ’ sheet